What’s Included?
High-Video
AI Mentor
Access for Tablet & Phone
Prerequisites
- Basic understanding of customer support workflows
- Subscription to the AI + Customer Service Certification
- Laptop with a stable internet connection
- No coding or technical background required
- Ability to use web-based tools
- Interest in automation and customer service improvement
Skills You’ll Gain
- AI chatbot development
- Customer service automation
- Prompt engineering for support tasks
- Ticketing system management
- Multi-channel communication handling
- Customer feedback analysis
- Workflow optimization
- CRM and support tool proficiency
- AI-driven personalization
- Data-based decision-making
Self Study Materials Included
Videos
Engaging visual content to enhance understanding and learning experience.
Tools You’ll Master
Bitrix24
Botsify
Flowxo
Freshchat
Kommunicate
Landbot.io
Lyro
Tidio
Zendesk
Zigpoll
What You’ll Learn
Build and manage AI chatbots
Handle real-time customer queries
Use automation to reduce workloads
Manage CRM and support tools
Improve response time and quality
Analyze customer satisfaction data
Apply prompt engineering for support
Automate ticketing and routing
Deliver personalized customer experiences
Frequently Asked Questions
Customer support agents, service teams, freelancers, and business owners.
No, this course is beginner-friendly and requires no technical skills.
Most learners finish in 2–4 weeks.
Most tools have free versions; paid plans are optional.
Yes, it is valued by companies adopting AI-enabled support systems.
Yes, the course includes hands-on projects and real scenarios.
Absolutely — all tools are widely used in modern customer service teams.
Yes, learners get lifetime access to study materials and updates.